Last updated: 7 November 2026
Dispatch and delivery
Orders are dispatched within 1–2 business days of payment from our studio in Chennai. Delivery across India usually takes 3–7 business days, depending on your location. Once your parcel ships, we send you the tracking details by email or SMS, using the contact details you gave at checkout.
Delivery charges
Delivery is free on orders above ₹1,999. For smaller orders, a flat delivery charge is shown at checkout before you pay.
Damaged or incorrect items
If your order arrives damaged, or you receive the wrong item, contact us within 48 hours of delivery at contact@thescentora.com or +91 94458 24332. Send your order number and photos of the product and the packaging. We will send a replacement or give you a full refund, whichever you prefer, at no extra cost to you.
Returns
Because candles are fragrance products, we can accept returns only of unused, unopened items in their original packaging, within 7 days of delivery. To start a return, contact us with your order number. Return shipping is at your cost, unless the return is because of our mistake.
Cancellations
You can cancel your order for a full refund any time before it is dispatched. Contact us as soon as possible by email or phone with your order number. Once an order has been dispatched, it can no longer be cancelled, but the return policy above applies.
Refunds
Approved refunds are paid back to your original payment method (UPI, card, net banking or wallet) through Cashfree Payments within 5–7 business days of us receiving the returned item, or of approving a damage claim or cancellation. Your bank may take a further 2–5 business days to show the refund.
Contact
Email: contact@thescentora.com
Phone: +91 94458 24332